Information Technology Support Specialist

A paid internship in Information Technology Support is available at Peterson Companies for passionate, tech-savvy and dependable students.

 

This internship offers practical work experience, an introduction to Windows desktop support and an opportunity to gain experience with the technical operations of an established organization. This internship will involve challenging opportunities, real technical projects, and interaction with staff. This is a great opportunity to gain hands-on experience in the computer field.

If you have exceptional customer service skills, are highly dependable and enjoy being the one that everyone comes to for computer technical help, then we are looking for you.

Job Description:

The Information Technology Support Specialist will provide direct technical assistance and support to Peterson staff for network, hardware and software issues. Duties include installing and maintaining computer systems including software and hardware on desktops and laptops, resolving internet and network access issues (both wired and wireless), providing network printer support, meeting with staff to provide one-on-one technical assistance as needed/requested, providing training to staff on software and hardware use, determining causes of computer/software/network malfunctions through evaluation and testing and resolution via modifications, repair, or external support assistance.

This is a continuous appointment, initially lasting up to 2 months with the potential to go beyond that.  Increased summer hours available.

Essential Job Duties/Responsibilities:

  • Respond to user requests for service, troubleshoot problems and help develop solutions.
  • Support PC hardware components, desktop operating system software, and application software.
  • Perform minor repairs to equipment and arrange for other servicing needs.
  • Identify and report system issues to vendors. Monitor and test resolution of those issues sent to vendors.
  • Monitor antivirus software and updates and repair computers infected with spyware, adware and/or viruses.
  • Record activities, solutions and other responses to request for service.
  • Assist in maintaining inventory records and documentation for equipment.
  • Contribute to Peterson technical documentation and participate in policy, procedure, and standards development.
  • Consult with vendors, perform research and evaluate products to assist in the selection and purchase of equipment and installation or upgrade of systems.
  • Develop and provide user training for basic hardware and software use.
  • Maintains open communication and positive working relationship with staff.
  • Perform other duties/projects as assigned.

Qualifications (Knowledge, Skills and Abilities):

Peterson is looking for a student intern with exceptional customer service skills, solid troubleshooting skills, ability to work well in a team environment, excellent oral and written communications skills and the ability to work under minimal supervision.

Applicants must have experience with Windows 7/10 in a technical support environment. Applicants must also have experience supporting recent versions of Microsoft Office Applications. Experience with networking technologies and printer support is preferred.

Applicants must have awareness of the PC hardware components, desktop operating system software, and application software. Applicant must have awareness of the PC industry’s current and emerging technology trends and direction, as well as a keen interest in computer- based information systems and technology. Interested applicants should possess excellent analytical skills and the ability to troubleshoot and resolve hardware and software problems. Applicants should have the ability to research and understand technical documentation, and an understanding of how to apply various technical resources. Applicants should have the ability to perform tasks such as operating systems and application software installations and upgrades, as well as virus protection and eradication.

Requirements:

  • Must be available to work a minimum of 10-16 hours per week.
  • Must be available and willing to commit at least two (2) months initially for an internship.
  • A basic understanding of computer network cabling and network file and print services.
  • Must be able to lift 25 pounds.
  • Proficiency in computer applications:
  • Microsoft Excel
  • Microsoft Word
  • Microsoft PowerPoint
  • Conducting research via internet
  • Ability to prioritize tasks and efficiently manage time.
  • Ability to exercise good judgment and effectiveness in working with a high- performing team
  • Strong oral and written communications skills
  • Ability to respond effectively to inquiries or complaints.
  • Ability to develop, maintain, and promote strong internal and external relationships
  • Ability to define problems, collect data, establish facts, and draw valid conclusions
  • Ability to maintain professional business dress and grooming.

Compensation:

Students will receive between $10.00 – 12.00 per hour, depending on knowledge, skills and ability.

Please submit your resume to employment@petersoncos.com